Unsupported GPU Processing Mode/ Intel Hardware Acceleration

[danielmus]

HI
Windows 11
TRying to Install Da Vinci Resolve 18.6
When opening I receive the messages
"Unsupported GPU Processing Mode"

I "Update Configuration"
Come a system window where I don't understand
Click "SAVE"
and
Intel Hardware Acceleration
"Intel hardware accelerated decode and encode have been disabled as the current Intel graphics driver is not compatible with Da Vinci Resolve. PLease update your drives to enable this feature.
then
"Unsupported GPU Processing Mode"
"Please review the GPU drivers and GPU configuration under prefereces."

Da Vinci Resolve resumes
I tried several times without success..

Help needed, any isdea where I can receive information on this subject...
THank you
Daniel

 

[dirk]

My guess is that you should update the drivers for your Intel chip first as stated above.

Which processor are you using?

in an i7 and i9, there is also a graphic chip enabled. Update first tze software for this.

Then, there is the possibility to use both at the same time, the graphic chip on the i.e. i7 plus your external GPU. But often you have to allow this in the Bios options.

This is explained in the video of Casey Faris :

Build the best PC for DaVinci Resolve

Hi, Casey Faris published a great video about the different things you have to pay attention to when building your PC/buying a PC, which shall be optimized for DaVinci Resolve. Excellent advices!

davinciresolveforum.com

 

[danielmus]

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[danielmus]

Hi Dirk
Thank you for your reply
My PC has an I7 8565U1 8GHz with Turbo Boost - Intel UHD Graphics - 8GB DDR4 Memory - 1T SSD
I shall have a look at the video and try to update the drivers
I let you kno
Thanks for the advice

 

[danielmus]

I went to the shop where I bought my PC. They say that it is unsuitable for Da Vinci Resolve because it has no suitable Graphic card.
So I guess I have to buy a new PC with Nvidia graphic card or equivalent...

 

[dirk]

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???

That Intel i7 is from 2018. I do not see why this should not work with DVR?

You might need an extra graphic card, but this is only then a card which you can use in every new PC in the future. You do not need a whole new PC.

What you also need is more RAM. At least 16GB. 8GB DDR RAM is not enough.

Both can be inserted within 60 seconds. You only have to check your motherboard instructions which RAM is compatible and measure your PC how much space you have for the graphic card (lenght and height).

Do NOT buy an expensive graphic card. An Nvidia with 8GB RAM on it is enough. Look for last years or 2 year old models. I use an old RTX 2070 Super. No speed demon, but totally fine.

What kind of motherboard do you have (exact name)?

 

[danielmus]

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Hi Dirk
sorry for the late reply
Here is the information about my system
Thanks for the helpo
Daniel

OS Name Microsoft Windows 11 Home

Version 10.0.22631 Build 22631

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name STEPHANIE-13

System Manufacturer Acer

System Model Aspire A515-52

System Type x64-based PC

System SKU 0000000000000000

Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Insyde Corp. V1.09, 07-01-19

SMBIOS Version 3.0

Embedded Controller Version 1.07

BIOS Mode UEFI

BaseBoard Manufacturer WL

BaseBoard Product Raticate_WL

BaseBoard Version V1.09

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume2

Locale France

Hardware Abstraction Layer Version = "10.0.22621.2506"

Username STEPHANIE-13\portable

Time Zone Romance Summer Time

Installed Physical Memory (RAM) 8,00 GB

Total Physical Memory 7,85 GB

Available Physical Memory 612 MB

Total Virtual Memory 11,5 GB

Available Virtual Memory 2,56 GB

Page File Space 3,63 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualisation-based security Not enabled

Windows Defender Application Control policy Enforced

Windows Defender Application Control user mode policy Off

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualisation Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

 

[dirk]

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This is a laptop, not a PC.
In that case this is difficult, because you can not change anything. Very often the laptop brands use cheaper components to save money. Seldom you have upgrade options for RAM, graphic card etc.

My guess is that you really need a new computer. I would advise to buy a PC or built your own PC instead of buying a laptop. Laptops are significantly more expensive than PCs for the same performance. The screen of laptops is neither as good as a normal PC monitor.

 

[danielmus]

THank you Dirk
You are right
In my studio, I have a i7 Desktop PC where Da Vinci Resolve runs without problem.
On another Laptop of mine, DVR runs without problems.
But on the present one, no way.
Just another question: What about so called Game Laptops, which involve a powerful (?) graphic card and sufficent RAM?
Again, I know they are very expensive.
Thanks for the help.
Daniel

 

[dirk]

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I do not think that you need those. The GPU speed is not that important in DVR, depending on what you do within DVR and what kind of i7 you use.

Watch that embedded video again. They talk about that too as far as I remember.